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"The cabin was top notch - no concerns, next stay should be exactly the same - I hope so "

"We had a great stay at the Val Hotel. The pricing for the rooms is excellent value for money, especially considering how clean and tidy everything was. The room was well-presented, comfortable, and had everything we needed. The staff were fantastic – friendly, helpful, and provided great service from check-in through to departure. It really makes a difference when you feel welcomed. One of the best parts is having the Vale Pub right there. It’s so convenient to be able to walk across for a meal and a drink without having to drive anywhere. The food options are great and it makes the whole stay easy and relaxing. The location is also excellent – close to everything and very convenient whether you’re travelling for work or leisure. Overall, great value, clean rooms, friendly staff, and a perfect location. Would definitely stay again!"

"Clean room n courteous staff pleasant stay overnight "

"My stay was wonderful! The staff were all friendly and helpful, the room was clean, the AC was excellent, and I recommend the Monte Carlo! 100%. It's also 10-15 mins from everything I needed."

"Beautiful room, tastefully decorated, relaxing, every need catered for all in a spacious, historic setting. A very warm welcome by the owner, nothing was too much trouble. We will not be staying anywhere else in Charters Towers."

"Room was fantastic, clean and had everything we needed. "

"Well organised for our arrival even though the park was closed. The cabin was spotless and they had left the ac on"

"I had an awesome stay at the Mercure Hotel in Townsville! From the moment I arrived, everything felt welcoming and well-organised. The staff were friendly, professional, and genuinely happy to help, which made the experience even better. The rooms were clean, spacious, and very comfortable—perfect for relaxing after a long day. I especially enjoyed the peaceful atmosphere and the well-maintained facilities. The pool area is a great bonus, ideal for unwinding, and the overall layout of the hotel feels calm and resort-like. The location is also super convenient, with easy access to Townsville city and surrounding areas. Whether you’re staying for work, leisure, or a short getaway, the Mercure really delivers on comfort and quality. Overall, an excellent experience—definitely a place I’d recommend and happily stay at again! ⭐⭐⭐⭐⭐"

"Clean room, helpful staff & peaceful atmosphere "